Privacy Policy

Clear Steps SEND CIC is committed to protecting and respecting your privacy.

This policy explains how we collect, use and store your personal information when you use our website or contact our services.

Clear Steps SEND CIC

Community Interest Company registered in England and Wales

Company number: 16781341

Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ

Email: info@cssend.co.uk

We are registered with the Information Commissioner’s Office (ICO) and comply with UK data protection legislation.

We may collect and store:

• Name and contact details (email, phone number)
• Information you choose to share about your child or family needs
• Details relating to SEND support requests
• Website contact form enquiries
• Booking or service information

We only collect information necessary to provide support and respond to enquiries.

We use your information to:

• Respond to enquiries
• Provide SEND advice, advocacy and training services
• Arrange appointments, workshops or consultations
• Send follow-up information or agreed resources
• Maintain secure internal records

We will never sell or share your personal information with third parties for marketing.

Your information is stored securely using password-protected email and systems.

We keep information only for as long as necessary to provide services and meet basic record-keeping requirements.

Information is not shared without your consent unless required by law or safeguarding responsibilities.

You have the right to:

• Request access to the information we hold about you
• Request corrections to your data
• Request deletion of your data where appropriate

To request this, email: info@cssend.co.uk

Our website may use basic cookies to ensure the site functions correctly and to understand general visitor use.

No personal data is sold or used for advertising.

This policy may be updated periodically.

Last updated: 2026